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Returns

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). We're extending returns through the new year! Shop confidently with an extra 60 days of returns for orders placed between November 1st and December 31st. Simply go to returns.outerknown.com to start the process or to Returns & Exchanges to find out more.

Does not include final sale items.

 

U.S. RETURNS

To start your returns process please click the button below:

Returns & Exchanges

  1. Enter your order number and billing zip code.
  2. You will be presented with your order history. Just select the product you wish to return.
  3. Select a reason for the return and we will give you options for a direct exchange or full refund.
  4. Repeat steps 2 and 3 for each item you wish to return.
  5. Review and verify your selections and submit your return.
  6. After digitally submitting your return, you will be presented with 2 options on how to return your item(s).
    1. Return your item(s) in-person at a Happy Returns Location.

      Click HERE to find a Happy Returns Location near you.
      Bring the item(s) you wish to return. That’s it! No box or receipt required.
      You will receive an immediate refund.

    2. Return your item(s) by Mail

      Print out the return shipping label and affix it to the original packaging and make sure that the products are in the same condition as when you received them (unworn, unwashed and with original tags).

      Once your return is received and scanned via mail, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.

 

INTERNATIONAL RETURNS

We gladly accept returns within 30 days of purchase for products in their original condition (unworn, unwashed, and with tags). Final Sale items cannot be returned. We currently do not offer exchanges internationally. Please email customercare@outerknown.com to start the return process.

Please note, duties and VAT are not refundable, and international customers are responsible for return shipping costs.

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