Frequently Asked Questions
Why isn't my 15% off first purchase code working?
Our 15% off first purchase discount is only good on full-priced items for new customers, and can’t be applied to sale items or combined with other promotions. Make sure you only apply the code to full-priced items and feel free to send any additional questions to email@example.com.
What's your shipping Policy?
For all U.S. orders we offer $5 standard shipping, or FREE standard shipping on all orders over $75. For two day and next day delivery check out shipping information for more details.
Do you ship internationally?
Yes, we do. All international orders over $300 USD also ship for free. For additional information, please go to shipping information
Do you charge sales tax?
Tax is applied to Hawaii, California, Pennsylvania, and New York.
What is the status of my order?
Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at firstname.lastname@example.org.
What if I need to change my order?
We'll be happy to help. Please email email@example.com as soon as possible.
What's your return & exchange policy?
We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags) within 30 days of purchase. Simply go to outerknown.com/returns to print your prepaid return label, pack the item(s) in the original box and place the label over the original sticker. If you wish to exchange a product, we encourage you to place a new order and simply return the original items for a full refund and make a new purchase at outerknown.com.
What size am I?
Our clothes fit true to size. To find out how an item fits, consult our size and fit notes on all of our product pages. If you need additional help, email us at firstname.lastname@example.org.
Are there any stores that carry your product so that I can try them on?
You can find us in a select number of premium retailers around the globe.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, and PayPal.
Just email us and we’ll get back to you. email@example.com