Frequently Asked Questions
What's your shipping Policy?
For U.S. orders, we offer free standard shipping on orders over $100. Orders placed with standard shipping will arrive in 5-10 business days. Please note, COVID delays through shipping carriers due to volume and safety precautions could extend the delivery window. For more details, check out our shipping information page.
If you placed an order that includes a "Pre-Order" item, that item will ship during the five (5) day window specified on the product page.
Do you ship internationally?
Yes, we do. All international orders over $200 USD also ship for free. For additional information, please go to shipping information.
Do you charge sales tax?
Tax is applied to Arizona, Arkansas, California, Colorado, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Utah, Vermont, Washington, West Virginia, Wisconsin, Wyoming.
What is the status of my order?
Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a tracking number that you can use for reference. For further questions, feel free to email us at firstname.lastname@example.org.
What if I need to change my order?
We'll be happy to help. Please email email@example.com as soon as possible.
What's your return & exchange policy?
We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags). Simply go to returns.outerknown.com to start the process or to Returns & Exchanges to find out more.
Does not include final sale items.
What is your return policy on the Breitling SuperOcean Heritage II Chronograph 44 Outerknown and Breitling SuperOcean Automatic 44 Outerknown watch?
This product can be returned for a full refund within 30 days of your original date of purchase. Products that have been worn, altered, or damaged will not be accepted for a refund. Each item will be inspected by a Breitling watchmaker upon receipt to ensure quality — once cleared, the customer will be issued a refund. Contact OK customer service to start the return process.
The Breitling SuperOcean Heritage II Chronograph 44 Outerknown and Breitling SuperOcean Automatic 44 Outerknown watch is not eligible for promotional discounts.
What size am I?
Are there any stores that carry your product so that I can try them on?
You can find us in a select number of premium retailers around the globe.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Amazon Pay and Afterpay.
For more information on Afterpay, checkout our Afterpay FAQ Page here
Why doesn't my checkout work with multiple discount codes?
Our promotional discount codes only work one at a time. We do not allow discount codes to be combined in one order. If you have multiple codes, please choose the code you want to use that provides you with the best discount.
WHY DOESN’T MY DISCOUNT CODE WORK ON 3RD PARTY ITEMS?
Most of our discount codes do not work on 3rd party items. Current 3rd party brands include KeepCup, Mizu, Terra Thread, Arvin Goods, GUPPYFRIEND, Hydro Flask, MANDA, Veja, FairEnds, TOMS and Breitling.
What is your Wishlist feature?
The Wishlist feature on the site allows you to favorite items you’ve been looking at so that you can return to view them later all in one place. Simply browse products throughout the site and click on the “heart” that appears in the lower right hand corner of product images when you hover over them to add to your Wishlist. To access your Wishlist, simply click on the heart in the lower left hand corner of your screen. You can also share your Wishlist with others by simply clicking on the email icon in the Wishlist popup and entering the recipient’s email address. You don’t have to create an account to use this feature. You only need to create an account if you’d like to view your saved products across multiple devices (i.e. your phone and desktop).
Do you offer gift wrapping?
We don’t specifically offer traditional gift wrap but every package arrives with your items nicely folded with black tissue paper and a sticker holding it together. Prices are not included inside the package.
What is the S.E.A. JEANS Lifetime Guarantee?
We believe in our products and we want to cut down on waste. If your jeans bust, break, rip or shred, we’ll fix them on our dime. If your S.E.A. JEANS are beyond repair, we’ll straight up replace them for the lifetime of the product, 100%. To get started, hit up firstname.lastname@example.org, give us some info about your purchase with a picture of your jeans and we’ll get the ball rolling. Hit the link for legal stuff.
What is the Lifetime Guarantee Return Process?
- Email email@example.com and tell us you want to repair or replace your S.E.A. Jeans
- We’ll email you back and ask for a picture (everyone loves a social post on your favorite pair of jeans) and where and when you purchased them
- Once we get all the details, we’ll ask you to send us your jeans
- Then your jeans will either get repaired by a denim expert and shipped back to you
- Or we’ll ship you a new pair and we’ll send your old jeans to the Renewal Workshop and they’ll either repair them for a second life or upcycle them into housing insultation or other cool uses
Do you have a customer service phone number I can call?
Unfortunately at this time we do not have an active line to the Customer Service team. Our small but mighty CS team are all working from home due to COVID precautions, so phones are not really a viable option during these unprecedented times. You can however reach them by emailing firstname.lastname@example.org and they will get back to you as soon as possible!