HOW IT WORKS
|Log in to your existing Outerknown account or create a new one.||Locate the item you want to sell in your order history.||Share a brief description, set the price, and we’ll review.||Once it sells, use the prepaid shipping label within 3 days.|
I WANT TO SELL...How do I sell a pre-loved item?
Log in to your Outerknown account (or create one) and click “Sell Pre-Loved”. Pick the item you want to sell from your purchase history and follow the prompts. Remember to provide accurate information — you will only get store credit once the buyer confirms its condition. Outerknown reviews all Outerworn submissions and has the right to approve or deny listings.
What can I sell?
You can sell most Outerknown products through our pre-loved program, excluding third-party items. Once your listing is approved by our team, it will appear in the Outerworn collection for anyone to shop. Currently, you can only sell items you’ve purchased through Outerknown.com.
What condition should products be in?
Your pre-loved items should be gently worn and in good condition. Trunks must be washed and in next-to-new condition without any noticeable wear and tear. Tees must be washed and in great condition without holes, discoloration, or stains (armpits or otherwise).
What price can I sell at?
We will recommend a price based on the item’s condition, but you can set your price. A fixed amount will be added to the listing price to cover shipping charges. Prices are subject to modification during the approval process.
How is shipping handled?
As soon as a customer purchases your item, you will be sent a prepaid trackable USPS shipping label and must send the item within 3 business days. You do not have to pay extra for shipping.
How and when do I get paid?
You will receive your Outerknown store credit within 5-7 days when the buyer confirms it arrived in the condition described on your listing.
I WANT TO SHOP...What can I find in the Outerworn collection?
You will find pre-loved, gently worn Outerknown pieces that will ship directly from the Outerknown customer to you. No middle-men. The planet will thank you.
How do I pay for an Outerworn item?
You will pay via our secure checkout process in the same way you would with any Outerknown order. Simply “Add to Bag” and go through checkout as usual.
Can I return my Outerworn purchase?
All pre-loved purchases are final unless the item does not match the condition described by the seller. If you would like to return an item, please open a dispute and we will review, refund, and ask that you return the item.
How long does shipping take?
Sellers are asked to ship within 3 business days. Purchases typically arrive within 3-5 days of being shipped. You will receive a USPS tracking code via email.