Terms & Conditions

Last Modified: as of 02/17/2026

I. PLEASE READ THESE TERMS BEFORE USING SITE

These terms and conditions ("Terms & Conditions") are entered into between you and Outerknown, LLC ("Outerknown", "we", or "us"). The following terms and conditions, together with any documents expressly incorporated, including our Privacy, Shipping Information, and Returns & Exchanges policies, govern your access to and use of the website www.outerknown.com (the "Website"), including any content, functionality, and service offered in or through the Website, whether as a site visitor, customer, or registered user.

Please read these terms before using the Website. If you do not agree with these terms, please do not use the Website. We reserve the right to change, modify, add or remove portions of these terms at any time, so please check back periodically for changes. The changes will be effective upon their posting to the Website. To the extent permitted by law, your continued use of the Website after terms are changed (including the Privacy Policy) will constitute your acceptance of such changes.

This Website is offered to and available to users who are 18 years of age or older and reside in the United States. By using the Website, you represent and warrant that you are 18 years of age or older; if you are not, you may not use the Website.

II. PRODUCT ORDERS

All orders placed through the Website are subject to Outerknown’s acceptance. This means that Outerknown may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, Outerknown will issue you a refund.

Order placed through the Website are also subject to our Shipping Information and Returns & Exchanges policies.

III. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE

All information we collect on this Website is subject to our Privacy Policy. Please read our Privacy Policy as well before using the Website. To the extent permitted by applicable law, you consent to all actions taken by us with respect to your information in compliance with the Privacy Policy. If you do not agree with the Privacy Policy, please do not use the Website.

IV. USE OF MATERIALS; RESTRICTIONS

The Website and its content, including images, illustrations, articles, and postings, are the property of Outerknown. The Website and content are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Outerknown and by copyright, trademark, and other intellectual property laws. You may not reproduce, republish, upload, post, or distribute in any way any content from the Website or any other site owned and operated by Outerknown without the prior written approval of Outerknown. You may not use any data mining, robots, or other data gathering methods. Nothing in these Terms & Conditions shall be interpreted as granting a license of intellectual property rights to you, the user.

Any use of the materials on the Website in a manner contrary to the above stated manner constitutes a breach of these Terms & Conditions and may subject you to claims for, among other things, intellectual property infringement. Outerknown may take necessary legal action to enforce its intellectual property rights.

V. TRADEMARKS

Outerknown and its related names and logos are trademarks owned or licensed by Outerknown. Other trademarks not specifically listed here, but which are associated with Outerknown, may also be protected by law. Unauthorized use of these trademarks is strictly prohibited.

VI. RELIANCE ON INFORMATION POSTED

The Website may include content provided by third parties, including information provided by other users. Statements and opinions expressed in such content, and all responses to questions and other content, other than content provided by Outerknown, are solely the opinions and responsibility of the person providing them. Such content does not necessarily reflect the opinion of Outerknown.

VII. THIRD PARTY PRODUCTS AND SERVICES

The Website may at times be linked to other sites. Outerknown is not responsible for the content of any site that may be linked to the Website, nor do we make any representations or warranties of any kind regarding any products or services offered by any third parties whose icons, products, services, or hyperlinks appear on the Website. Any other site accessed from the Website is wholly independent from Outerknown. Further, linking to another site is not meant to signify endorsement or approval by Outerknown of the third party site and its content. Such third party links are provided for the convenience of the user. You, the user, access third party sites and content at your own risk. Your correspondence or business dealings with third parties found on or through the Website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third parties. We will not be involved in resolving any disputes relating to or arising out of any correspondence or business transaction between you and any such third parties.

VIII. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PROVIDED BY LAW, OUTERKNOWN DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IF YOU, THE USER, RELY ON THE WEBSITE OR ANY OF ITS CONTENT, PRODUCTS, OR SERVICES, YOU DO SO AT YOUR OWN RISK. OUTERKNOWN DOES NOT WARRANT THAT THE WEBSITE WILL OPERATE ERROR-FREE, OR THAT IT WILL BE MAINTAINED FREE OF VIRUSES OR OTHER HARMFUL CODE. OUTERKNOWN DOES NOT WARRANT THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE. THE FOREGOING SHOULD BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY LAW.

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL OUTERKNOWN, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, MEMBERS, OR MANAGERS BE LIABLE FOR ANY DAMAGES WHATSOEVER, UNDER ANY LEGAL THEORY, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE, OR ANY PRODUCT OR SERVICE LINKED TO THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE. YOU AGREE TO THE ASSUMPTION OF RISK RELATING TO YOUR USE OF THE WEBSITE.

The limitation of liability set out above does not apply to liability resulting from our gross negligence or willful misconduct or death or bodily injury caused by items you purchase through the Website.

IX. WORLD-WIDE APPLICABILITIES AND LAWS

The Website is presented by Outerknown from within the United States. Outerknown makes no representation that materials in the website are appropriate or available for use in locations outside the United States. In addition, you are responsible for complying with any and all local laws in your jurisdiction that may impact your right to use the Website.

X. JURISDICTION AND VENUE

You agree that any legal action brought against Outerknown shall be governed by the laws of the State of Delaware without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Website shall be an appropriate federal or state court located in Delaware.

XI. IMPORTANT NOTICE FOR AMATEUR ATHLETES

You are responsible for ensuring that your use of or participation in the activities of the Website does not affect your eligibility as an amateur athlete. Please check with your amateur athletic association for the rules that apply to you. Outerknown is not responsible or liable for your use of the website resulting in your ineligibility as an amateur athlete.

XII. PHYSICAL ACTIVITY NOTICE

This website may include features that promote physical activity. Consider the risks involved and consult with your medical professional before engaging in any physical activity. Outerknown is not responsible or liable for any injuries or damages you may sustain that result from your use of, or inability to use, the features of the Website.

XIII. SEVERABILITY

If any provision in these Terms & Conditions is held invalid, the remainder of these Terms & Conditions shall continue to be enforceable. If any provision in these Terms & Conditions is deemed unlawful, void or unenforceable, then that provision is deemed severable from these Terms & Conditions and the remaining provisions are still valid and enforceable.

XIV. COMPLETE AGREEMENT

These Terms & Conditions, our Privacy, Shipping Information, and Returns & Exchanges policies, and product order confirmations constitute the sole and entire agreement between you and Outerknown regarding the Website and supersede all prior and contemporaneous understandings, representations, and warranties, both written and oral.

XV. SEA JEANS: WARRANTY POLICY 

At Outerknown we strongly believe that we’ve made the best pair of jeans, made from organic denim milled in Italy and thoughtfully grafted to ensure their quality, which is why we stand behind each pair. A 2-year warranty backs all Outerknown SEA JEANS against material and workmanship defects (excluding normal wear and tear). Our warranty specifically applies to items purchased within the United States and its territories. 

Examples of Manufacturer Defects: A manufacturer defect is any irregularity or flaw that goes beyond normal wear and tear. Here are some examples: 

  • Stitching Issues: Uneven or frayed stitching affecting structural integrity. 

  • Faulty Zippers or Buttons: Malfunctioning closures hindering normal use. 

  • Misalignment of Pockets: Uneven or misaligned pocket sewing. 

  • Issues with Hardware: Problems with rivets, grommets, or metal components. 

  • Size Label Discrepancies: Significant differences between labeled size and actual dimensions. 

Understanding SEA JEANS Warranty: Small Holes and Wear & Tear 

SEA JEANS are meant to be lived in and as such they may experience everyday wear and tear from everyday use. It's essential to clarify what's covered under our warranty when it comes to small holes that appear over time. 

Our warranty is designed to protect against manufacturing defects, such as issues with stitching or material quality. However, normal wear and tear—like small holes from regular use—isn't typically covered under the warranty. 

Here are more examples of wear and tear that are considered normal with regular use of SEA JEANS which would be excluded from warranty: 

  • Fading: Over time, jeans naturally fade due to washing and exposure to sunlight. We believe they SEA JEANS get better with age and prefer ours after they’ve been lived in for a year or two.  

  • Stretching: Fabric can stretch with regular wear, especially in areas like the knees and seat. Please note some of our SEA JEANS are made of 100% organic cotton while others have a small percentage of stretch in them. These two materials will stretch differently overtime.  

  • Abrasion: Friction from everyday use can cause slight abrasion on fabric surfaces. 

  • Minor Pilling: Small balls of fibers may form on the fabric surface, particularly in high-friction areas. 

  • Color Transfer: Some dye from jeans may transfer onto other fabrics, especially when new. 

  • Hem Wear: The bottom edge of jeans may show signs of wear or fraying over time. This is particularly true if your jeans are two long, if needed we recommend hemming your SEA JEANS to ensure that they are around for the long-haul.  

  • Belt Loops: Belt loops can wear down with frequent belt use. 

These examples are not intended to be exhaustive.  Other everyday wear and tear issues not listed above are also excluded from warranty.  Classification of something as everyday wear and tear is done in Outerknown’s sole reasonable discretion. 

Dye Transfer Not Covered 
Dye transfer is a natural property of deep and richly dyed denim, especially in darker washes. This is not considered a manufacturer defect and is not covered under the Outerknown warranty. It is always a good idea to wash your SEA JEANS with like colors, prior to their first wear. We recommend avoiding contact with light-colored surfaces when wearing or washing dark denim.  

Tips to Help Reduce Dye Transfer: 

  • Wash Before Wearing: Always wash new dark denim before your first wear to help rinse off surface dye. Keep in mind—it may take more than one wash to noticeably reduce transfer. 

  • Wash Separately: For the first few washes, wash jeans on their own in cold water to avoid staining other items. 

  • Use Cold Water + Mild Detergent: Cold water slows fading and protects dye. Avoid bleach or strong detergents. 

  • Turn Inside Out: This reduces rubbing on the outside surface and helps preserve the color longer. 

  • Avoid Light Surfaces: Try not to sit on or rub against light-colored fabrics (like white sofas or beige car seats) until your jeans have been washed several times. 

  • Air Dry: Skip the heat—air drying helps maintain both fit and color. 

How to Initiate a Warranty Claim: 

  1. Go to our online Return Form. 

  1. Answer a few questions. 

  1. Attach pictures of the defect, size label, country label, and product style label. 

  1. You will receive an email confirmation when a claim has been received. The customer service team will get back to you in 1-3 business days.  

  1. Wait 7-10 business days for processing. 

  1. If you purchased your SEA JEANS prior to February 21, 2026, please reach out to customercare@outerknown.com for assistance.  

  1. If you purchased your SEA JEANS in-store at an Outerknown retail location, please return to the location you purchased them from to start your warranty claim.  

  1. If you purchased your SEA JEANS from an authorized retailer and are submitting a warranty claim, please reach out to customerare@outerknown.com for assistance. General returns and product defects must be handled directly with authorized retailer that you originally purchased your SEA JEANS from.  

Warranty Program Details: 

  • Our warranty policy applies only to customers residing in the United States of America (including U.S. territories) or Canada who have purchased their SEA JEANS at Outerknown.com, an Outerknown retail store, or an authorized retailer. 

  • In-store purchases made at a physical Outerknown store can't be returned by mail and must be returned at an Outerknown store. 

  • The SEA JEANS Warranty is expressly limited to the original purchaser of the Product and non-transferrable. Valid proof of purchase is required to make a warranty claim.  

  • SEA JEANS should be returned to the original place of purchase. If you purchased a pair of SEA JEANS at an authorized retailer and would like to return them for a defect or because you have changer your mind, please return them back to the original purchase location. If you purchased a pair of SEA JEANS from an authorized retailer and are submitting SEA JEANS for an issue under the product warranty, please reach out to customercare@outerknown.com with proof of purchase. For SEA JEANS purchased at an authorized retailer, you will exclusively receive store credit at Outerknown.com for the value of the original purchase price.  

  • The SEA JEANS Warranty is expressly limited to the refund as store credit. The store credit will not be replaced if you return or exchange the replacement garment for any reason. 

  • The warranty can be applied only once to the purchase of SEA JEANS and is not applicable to any replacement pairs of SEA JEANS purchased with store credit from a warranty claim.  

  • The SEA JEANS warranty only applies to items that have been subject to normal use and that have not been misused, neglected, altered, or improperly cared for as determined by Outerknown in its sole discretion. While we encourage you to alter your SEA JEANS so they fit you just right, any alteration, inclusive of hemming, voids all warranty claims.  

  • Defects to SEA JEANS will be determined solely by Outerknown and not by any representative, distributor, or dealer for Outerknown products. 

  • Any claim for a defective Product shall be in writing via Loop, the Outerknown return portal, or via customercare@outerknown.com.  Outerknown must approve and authorize the return of any Product prior to it being returned.  All shipping and transportation costs associated with a return shall be prepaid by the returning party. 

  • When ordering your replacement garment, if the order total is less than the value of your store credit, you will still be required to include a credit card. Your credit card will not be charged, however the order will not process without your billing information. 

  • The warranty exclusively applies to SEA JEANS denim bottoms, jumpsuits, or other products marketed as SEA JEANS. One product per claim, up to six claims every six months. Claims exceeding the limit will not be accepted.  

  • The above stated warranty applies to all SEA JEANS purchased after February 22, 2026.  

  • SEA JEANS purchased prior to February 22, 2026, are eligible for the warranty program in place at time of purchase. All SEA JEANS purchased prior to February 22, 2026, are exclusively eligible for store credit for the original purchase value. Proof of purchase must be provided. SEA JEANS can only be replaced one time and any replacement repair received as part of the SEA JEANS warranty is not eligible for replacement. For SEA JEANS purchased prior February 22, 2026 please reach out to customercare@outerknown.com for assistance.  

  • Warranty decisions are at Outerknown’s full discretion and are final. This Warranty is the sole and exclusive remedy for any SEA JEANS defect or nonconformity.  Outerknown makes no other warranties other than those set forth herein and all other warranties are hereby expressly disclaimed.  Outerknown’s total liability shall under no circumstances exceed the actual amount paid for the SEA JEANS by the original purchaser. 

  • Outerknown, LLC reserves the right to modify or terminate this policy at any time without notice. 

Photo Instructions: 

  • Send at least two clear images of the defect, the size label, and the country label. For photo guidelines, please see below. 

  • Images must be sharp and clear, and numbers on the size tag must be legible. 

  • Remember, if you can't read the numbers in your photo, neither can we: In case a defect can't be determined from the images, you may be asked to send in the garment for inspection. Consumers are responsible for covering the shipping costs to our inspection team. 

  • Send pics as JPG files if possible. 

  • If the photos provided are not legible, the claim may be rejected, and resubmission will not be possible. 

Photo Examples - Size Label: Look for the size label inside your garment, typically beneath the care label(s). Numerous numbers on the size label help us determine the garment's style, manufacturing details, and origin. This information is crucial for processing your warranty claim. 

Returning Defective Products: If you received defective items within the last 30 days and the original tags are still attached, you're eligible to request a return or exchange for any defective products. 

How to Return Defective Products: 

  • For online purchases at Outerknown.com, follow our easy process on how to process a return or exchange by clicking here. 

XVI. OUTERKNOWN’S REFER-A-FRIEND PROGRAM TERMS & CONDITIONS

As a Refer-a-Friend member (a “Referrer”), you are subject to Outerknown’s Terms of Use and Outerknown’s Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for Outerknown’s Refer-a-Friend program:

Qualified Referral. A Qualified Referral is defined as a purchase made at www.Outerknown.com by a person (a "Referred Customer") who arrives to our website by clicking your Refer-a-Friend program link. You are limited to one Qualified Referral for each Referred Customer; in other words, additional/repeat purchases made by a Referred Customer are not counted as additional Qualified Referrals.

Referred Customer. The Referred Customer and the Referrer cannot be the same person (for example, by using a different email address).

Referral Rewards. For you to earn referral rewards as a Referrer, the Referred Customer must complete an order greater than $100 in total value, minus all fees including taxes, discounts, shipping, returns, chargebacks, fraudulent payments, and/or other 3rd party fees.

Reward Payments. Rewards are payable in increments of $30 store credits and cannot be combined. The maximum Qualified Referrals earned per calendar year may be no more than 50 Qualified Referrals. As a Referrer, you are responsible for any and all tax liability resulting from Referral Rewards.

Eligibility. Eligibility is limited to individuals only. Outerknown’s Refer-a-Friend Program cannot be used by businesses for affiliate lead generation as determined in Outerknown’s sole discretion. (Corporations are not people, my friend!)

No Spam. You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is strongly discouraged. Any distribution of your referral link that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account and exclusion from Outerknown’s Refer-a-Friend program.

Right to Close Accounts. Outerknown reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Outerknown Refer-a-Friend program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation.

XVII. YOUR COMMENTS AND CONCERNS

The Website is operated by Outerknown, LLC, 2330 Faraday Ave. Ste 200, Carlsbad, CA 92008.

XVIII. FURTHEST REACHES PRO DEAL PROGRAM GUIDELINES:
  1. Membership is a very special privilege you apply for; it's not guaranteed and can be taken away at any time.
  2. Membership is valid for one season (Season 1: January-June or Season 2: July-December).
  3. Once you’ve used all 3 order discounts or the season has ended, you can apply for next season’s membership. 
  4. Valid credentials must be re-submitted with every application.
  5. Members receive a discount code, valid for 3 purchases per season.
  6. Discount levels vary by membership category.
  7. Product exclusions may apply and can change at any time at the sole discretion of Outerknown.
  8. Outerworn and sale products are always excluded.
  9. Membership discounts cannot be combined with any other offer advertised on Outerknnown.com including shipping discount promotions.
  10. Members must have or create an Outerknown.com account.
  11. Personal Use Only: Products purchased through The Furthest Reaches Pro Deal membership are for your personal use only. Any person found to be attempting to re-sell or otherwise re-distribute products purchased through the The Furthest Reaches Club will be removed from the program. In the event of abuse of the program, Outerknown reserves the right to cancel your account and any pending orders at any time at our discretion. All membership orders are monitored and reviewed for abuse.
  12. If you have friends or family interested in Outerknown product, please refer them to their local shop, Outerknown Flagship Store or Outerknown.com.
  13. Your discount will be active after signing in. If for any reason you would not like to use your discount on an order, the discount can be disabled in your account.
  14. Members should follow and tag Outerknown on relevant social platforms.

To give feedback, comments, requests for technical or order support, or other communications please use our Contact Us page.