Shipping Information
United States
For all U.S. orders, we offer free standard shipping on orders over $125.
Orders placed with standard shipping will arrive in 5-10 business days. For "Next Day" and "2nd Day" shipping, your order must be placed by 8:00 AM Pacific Time to ensure next day or 2-day delivery. Shipping cut-off times exclude holidays and weekends.
Expedited shipping unavailable for PO Box addresses. Please expect longer delivery times when shipping to PO, APO, or FPO addresses due to shipping carrier options.
Contiguous U.S.
Standard Shipping
- Order By: 9.00 PM PST
- Estimated Delivery: 5 - 10 business days
- Rate: $7 or FREE orders over $125
Two Day Shipping
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Order By: 8.00 AM PST
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Estimated Delivery: 2 business days
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Rate: $20
Next Day Shipping
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Order By: 8.00 AM PST
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Estimated Delivery: 1 business day
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Rate: $30
Hawaii, Alaska, Puerto Rico
Standard Shipping
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Order By: 9.00 PM PST
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Estimated Delivery: 7 - 11 business days
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Rate: $10 or FREE orders over $125
Armed Forces
Standard Shipping
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Order By: 9.00 PM PST
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Estimated Delivery: 4 - 7 business days
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Rate: $10 or FREE orders over $125
International
See table below for free international shipping minimums.
All import costs and taxes are included in the purchase price for orders from Australia, Canada, European Union, Hong Kong, Monaco, New Zealand, Norway, Singapore, Switzerland, and the United Kingdom.
We offer all other international customers the ability to pay for all import costs related to your order at checkout so that there are no surprises when your package arrives at your door.
Estimated Shipping Delay
- Australia: 10+ business days
- Brazil: 10+ business days
- Canada: 5+ business days
- EU: 8+ business days
- United Kingdom: 8+ business days
- Other countries: Varies by destination
Returns & Exchanges
United States
We gladly accept returns or exchanges within 30 days of delivery as long as they are in original condition (unworn, unwashed and with tags). Final Sale and Outerworn items cannot be returned.
To start your return/exchange process, please click the link below:
Returns & Exchanges
All US full price returns and exchanges are free. Sale items can be returned with a return shipping fee of $5.95 and styles marked as final sale cannot be returned. Once your return or exchange is received and processed at our warehouse, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
International
To start your return process, please click the link below:
Returns & Exchanges
See the chart below for return fees for international customers.
Products marked 'Final Sale' are non-returnable, except for customers residing in EU countries. Once your return is received and processed at our warehouse, a credit will be made in the original form of payment within 7 days. Unfortunately, we cannot refund the original shipping charges. You will receive a confirmation e-mail once the return has been processed.
Please email customercare@outerknown.com with any questions.
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*Customers will be charged 10 USD converted into their local currency
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SEA JEANS Warranty
If you’re looking to replace your SEA JEANS because of a manufacturing or material issue (excluding normal wear and tear), please follow the steps below. Find warranty details here. If you purchased your SEA JEANS prior to February 22, 2026, please reach out to customercare@outerknown.com for assistance.
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Start the replacement process here: https://returns.outerknown.com. In-store purchases made at a physical Outerknown store can't be returned by mail and must be returned at an Outerknown store.
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Enter your order number and billing zip code.*
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Find the product you wish to return.
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Wash your SEA JEANS and print out a prepaid return shipping label.
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Once received, we’ll send you your refund or store credit.
