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Frequently asked questions

What’s your shipping policy?

We offer free standard shipping on all orders within the United States. For two day and next day delivery please go to shipping information for more details. 

Do you ship internationally? 

Yes, we do. All international orders over $200 USD also ship for free. Please select INTERNATIONAL CHECKOUT from the shopping bag. For additional information, please go to shipping information

Do you charge sales tax?

Tax is applied to Hawaii, California, Pennsylvania, and New York.

What is the status of my order?

Domestic orders typically take one day to process. For your convenience, we’ll send you an email with a FedEx tracking number that you can use for reference. For further questions, feel free to email us at customercare@outerknown.com.

What if I need to change my order?

Domestic orders typically take 1 day to process. For your convenience, we’ll send you an email with a FedEx tracking number that you can use for reference. For further questions, feel free to email us at customercare@outerknown.com.

What's your return & exchange policy?

We gladly accept returns or exchanges as long as they are in original condition (unworn, unwashed and with tags) within 30 days of purchase. Simply pack the item(s) in the original box and place the free prepaid return label that came with your order over the original sticker. If you wish to exchange a product, we encourage you to place a new order and simply return the original items for a full refund and make a new purchase at outerknown.com.  

What size am I?

Our clothes fit true to size. To find out how an item fits, consult our size and fit notes on all of our product pages. If you need additional help, email us at customercare@outerknown.com

Are there any stores that carry your product so I can try them on?

You can find us in a select number of premium retailers around the globe. 

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

Additional questions?

Just email us and we’ll get back to you. customercare@outerknown.com